Terms & Conditions

Introduction

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "You") and Kaya99 ("Kaya99", "the Platform", "We", "Us", "Our") governing your access to and use of the website located at https://kaya99.cam and all associated services, games, and features offered therein.

By creating an account, making a deposit, or otherwise accessing the Kaya99 platform, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately discontinue your use of the Kaya99 platform and refrain from registering an account.

Kaya99 reserves the right to amend, update, or modify these Terms at any time. Continued use of the platform following any such modification constitutes your acceptance of the revised Terms. Players are encouraged to review this page periodically to remain informed of any changes. The "Last Updated" date at the top of this page reflects when the most recent revision was made.

Definitions

For the purposes of these Terms, the following definitions shall apply:

Account Eligibility

To be eligible to register and maintain an active Account on the Kaya99 Platform, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the Platform:

• Age Requirement: You must be at least 21 years of age. Kaya99 enforces strict age verification and will close any Account found to belong to a player under the age of 21. Any funds deposited by an underage player will be returned to the originating payment method.
• Legal Capacity: You must be legally capable of entering into a binding contract under the laws applicable to you. You must not be subject to any court order or legal restriction that prohibits you from accessing gambling services.
• Single Account Rule: Each individual is permitted to hold only one registered Account on the Kaya99 Platform. Operating multiple accounts ("multi-accounting") is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any associated balances.
• Personal Account: You must register using your own true and accurate personal details. Accounts registered in a fictitious name, or on behalf of another person, are not permitted.
• Self-Exclusion Status: You must not be registered on any self-exclusion programme or have previously self-excluded from Kaya99. Attempting to circumvent a self-exclusion is a breach of these Terms.
• Jurisdictional Eligibility: You are solely responsible for ensuring that your use of the Kaya99 Platform is lawful in the jurisdiction in which you are located at the time of access.

Account Registration & Security

4.1 Registration Process

To register an Account, you must complete the Kaya99 registration form by providing accurate, current, and complete information, including your full legal name, date of birth, contact email address, phone number, and preferred Malaysian payment method details. You warrant that all information provided is true and accurate at the time of submission.

4.2 Account Credentials

Upon registration, you will establish a username and password to access your Account. You are solely responsible for maintaining the confidentiality of these credentials. Kaya99 strongly recommends enabling two-factor authentication (2FA) where available. You agree to notify Kaya99 customer support immediately if you become aware of any unauthorised access to your Account.

4.3 Account Security Obligations

• Do not share your password with any third party, including Kaya99 support staff — we will never request your password.
• Use a strong, unique password that is not used on any other service.
• Log out of your Account when accessing the Platform from a shared or public device.
• Notify Kaya99 immediately if you suspect your Account has been compromised.

4.4 KYC Verification

Kaya99 is required to verify the identity of all Players before processing withdrawal requests. You will be required to submit a valid government-issued Malaysian identification document (MyKad, Passport, or Driver's Licence), proof of address (utility bill or bank statement dated within three months), and, where applicable, proof of payment method ownership. Failure to complete KYC verification will result in withdrawal requests being held pending verification.

Terms of Use

5.1 Access to Services

Subject to your compliance with these Terms and all applicable laws, Kaya99 grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for your own personal, non-commercial entertainment purposes. This licence does not include any right to resell, reproduce, or commercially exploit any portion of the Platform or its content.

5.2 Platform Availability

Kaya99 endeavours to maintain Platform availability at all times but does not warrant uninterrupted access. The Platform may be unavailable due to scheduled maintenance, technical issues, or circumstances beyond our reasonable control. Kaya99 shall not be liable for any losses arising from periods of unavailability.

5.3 Game Rules

Each game available on the Kaya99 Platform is governed by its own specific rules, which are accessible within the game interface. In the event of any conflict between individual game rules and these Terms, these Terms shall prevail except where otherwise expressly stated in the applicable game rules. All game outcomes are determined by certified Random Number Generator (RNG) technology and are not subject to manipulation by Kaya99 or any third party.

5.4 Acceptable Use

You agree to use the Kaya99 Platform solely for lawful purposes and in a manner consistent with these Terms. You must not use the Platform in any way that causes, or may cause, damage to the Platform or impairment of its availability or accessibility.

Deposits & Withdrawals

6.1 Deposit Methods

Kaya99 supports a range of Malaysian payment methods for deposits, including but not limited to: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX Online Banking, Maybank, CIMB Bank, Public Bank, Hong Leong Bank, Visa/Mastercard, and cryptocurrency (USDT/BTC). All deposits are processed in Malaysian Ringgit (MYR) with no currency conversion fees charged by Kaya99. Third-party payment providers may apply their own fees.

6.2 Minimum Deposit

The minimum deposit amount on the Kaya99 Platform is MYR 30. Deposit limits may vary by payment method. Kaya99 reserves the right to modify minimum deposit requirements at its sole discretion, with reasonable notice provided to Players where practicable.

6.3 Withdrawal Policy

Withdrawal requests are processed after successful KYC verification has been completed. The minimum withdrawal amount is MYR 50. Withdrawals are generally processed within same-day to 48 hours, depending on your verification status, the payment method selected, and the day of the week the request is submitted. Kaya99 reserves the right to conduct additional security checks before processing withdrawal requests, which may extend processing times.

6.4 Withdrawal Restrictions

• Withdrawals may only be made to payment methods previously used for deposits, or to a verified payment method registered in your name.
• Players must complete the applicable wagering requirement before withdrawing funds derived from Bonus Credits.
• Kaya99 reserves the right to withhold withdrawal requests pending resolution of any ongoing investigation into suspected fraudulent activity, bonus abuse, or breach of these Terms.
• All withdrawals must be in MYR. Kaya99 does not process withdrawals in foreign currencies.

6.5 Player Funds

Player funds held in your Kaya99 Account are maintained separately from Kaya99's operational funds in accordance with our licensing obligations. This does not constitute a trust arrangement, but reflects our commitment to player fund protection as a core operational principle.

Bonuses & Promotions

7.1 General Bonus Conditions

All bonuses, promotions, and free bet offers made available by Kaya99 are subject to the specific terms applicable to each promotion, as well as the general bonus conditions set out in this section. In the event of any conflict between promotion-specific terms and this section, the promotion-specific terms shall prevail.

7.2 Wagering Requirements

Unless otherwise specified in the applicable promotion terms, all Bonus Credits are subject to a wagering requirement before the resulting winnings may be withdrawn. The applicable wagering requirement multiplier will be stated in the promotion terms (e.g., x10, x15, x20). Slot games typically contribute 100% toward wagering requirements; live casino and table games typically contribute 10%–20%. Contribution rates for specific games are detailed in the applicable promotion terms.

7.3 Maximum Bet During Bonus Play

While Bonus Credits are active in your account, a maximum single-bet limit of MYR 300 per round or wager applies unless a different limit is stated in the applicable promotion terms. Bets exceeding this limit during active bonus play may result in the bonus and associated winnings being voided.

7.4 Bonus Expiry

All Bonus Credits carry an expiry date, which will be stated in the applicable promotion terms. Standard expiry windows are 7, 14, or 30 days from the date of bonus credit, as specified in the relevant promotion. Bonus Credits and any associated winnings that have not met the applicable wagering requirement before the expiry date will be forfeited without compensation.

7.5 Bonus Abuse

Kaya99 reserves the right to withhold, void, or recover Bonus Credits and associated winnings where it determines, in its reasonable judgment, that a Player has engaged in bonus abuse — including but not limited to: opening multiple accounts to claim the same bonus, using irregular betting patterns designed to exploit bonus conditions, or otherwise acting in bad faith with respect to any promotional offer.

Responsible Gambling

Kaya99 is committed to promoting responsible gambling practices. We recognise that, while most Players enjoy our Platform as entertainment, gambling can become problematic for a minority of individuals. We take this responsibility seriously and provide the following tools and measures to support responsible play:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits at any time. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period.
• Session Time Limits: Players may restrict the duration of individual gaming sessions, with automatic account logout upon reaching the set limit.
• Reality Checks: On-screen notifications may be configured to remind Players of elapsed session time and total wagered amounts at defined intervals.
• Self-Exclusion: Players may apply for temporary self-exclusion (24 hours to 6 months) or permanent self-exclusion directly through the account dashboard or by contacting customer support.
• Account Closure: Any Player may request the closure of their Kaya99 Account at any time for responsible gambling reasons by contacting our support team.

Players who believe they may have a gambling problem are encouraged to visit our dedicated Responsible Gambling page for further information and support resources. Kaya99 strictly enforces a minimum age of 21 years for all players. For more details on our responsible gambling framework, please refer to Section 3 (Account Eligibility) and our standalone Responsible Gambling policy.

Prohibited Conduct

Players are strictly prohibited from engaging in any of the following activities in connection with the use of the Kaya99 Platform:

• Registering more than one Account or using another person's Account to access the Platform.
• Providing false, misleading, or inaccurate information during registration, KYC verification, or any other interaction with Kaya99.
• Using automated software, bots, scripts, or any form of artificial intelligence to interact with the Platform, including for the purpose of placing bets or exploiting game mechanics.
• Engaging in any form of collusion, chip dumping, match-fixing, or other activities designed to defraud Kaya99 or other players.
• Conducting any activity that constitutes money laundering, including depositing proceeds of crime or using the Platform to obscure the origins of funds.
• Reverse engineering, decompiling, or otherwise attempting to access the source code of any part of the Kaya99 Platform.
• Transmitting or uploading any malicious code, viruses, or disruptive programming to the Platform.
• Engaging in harassment, abusive behaviour, or discriminatory conduct toward Kaya99 staff or other players.
• Exploiting any software error, bug, or glitch in the Platform for financial advantage. Any winnings arising from exploitation of errors are void and will be recovered.

Breach of any of the above prohibitions may result in immediate Account suspension, permanent closure, forfeiture of Account balances, and referral to relevant law enforcement authorities.

Intellectual Property

All content on the Kaya99 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and layout of the Platform — is the property of Kaya99 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, revocable licence to access and use the Platform for personal, non-commercial purposes only. This licence does not permit you to: download or copy any portion of the Platform for commercial use; modify, adapt, or create derivative works; redistribute, publish, or commercially exploit any content; or remove any copyright, trademark, or other proprietary notices.

The Kaya99 brand name, logo, and all associated marks are trademarks of Kaya99. Unauthorised use of these marks is strictly prohibited.

Limitation of Liability

To the fullest extent permitted by applicable law, Kaya99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Platform, including but not limited to: loss of profits, loss of data, loss of goodwill, or any other intangible losses.

Kaya99's total aggregate liability to any Player in connection with these Terms or your use of the Platform shall not exceed the total amount of real-money Funds deposited by that Player into their Account in the twelve (12) months immediately preceding the event giving rise to the claim.

Kaya99 makes no warranty that the Platform will be error-free, uninterrupted, or free of viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. Your use of the Platform is at your sole risk.

Account Suspension & Closure

12.1 Kaya99-Initiated Closure

Kaya99 reserves the right to suspend or permanently close any Account, with or without prior notice, in the following circumstances: breach of these Terms; suspected fraudulent activity; suspected money laundering or other criminal activity; failure to complete KYC verification within a reasonable timeframe; or any other conduct that Kaya99 reasonably considers to be harmful to the integrity of the Platform or its players.

12.2 Player-Initiated Closure

Any Player may request the closure of their Account at any time by contacting Kaya99 customer support via live chat or email. Upon closure, any remaining real-money Account balance will be returned to the Player via their verified payment method, subject to completion of KYC verification and the absence of any outstanding investigation.

12.3 Dormant Accounts

An Account is considered dormant if there has been no login activity for a period of twelve (12) consecutive months. Kaya99 may charge an administrative fee of MYR 50 per month on dormant Account balances after the dormancy threshold is reached. Players will be notified by email prior to any dormancy fee being applied.

Governing Law & Disputes

These Terms shall be governed by and construed in accordance with applicable international gaming regulations and the laws of the jurisdiction in which Kaya99 holds its operating licence. Any dispute arising under or in connection with these Terms shall first be referred to Kaya99 customer support for informal resolution.

If a dispute cannot be resolved informally within thirty (30) days of the initial complaint being raised, the matter may be escalated to Kaya99's formal dispute resolution process. Kaya99 will provide full written reasoning for all material decisions affecting your Account. Players retain the right to seek independent legal advice at any stage.

In the event of any translation of these Terms into a language other than English, the English language version shall prevail in all cases of conflict or ambiguity.

Amendments to These Terms

Kaya99 reserves the right to amend, update, or replace these Terms at any time. Where any amendment materially affects your rights or obligations as a Player, Kaya99 will provide reasonable advance notice of the change via email to the address registered on your Account and/or via a prominent notice on the Platform.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must cease using the Platform and may request closure of your Account in accordance with Section 12.2.

Minor amendments — such as corrections to typographical errors, clarifications that do not materially alter the meaning of any provision, or updates to reflect changes in applicable law — may be made without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the Kaya99 Platform, please contact our customer support team using the details below. We aim to respond to all enquiries within 24 hours during standard business days.

• Email Support: [email protected] — for account queries, complaints, and formal dispute correspondence.
• Live Chat: Available 24/7 via the chat widget on the Kaya99 Platform — for immediate assistance with account, payment, and general service queries.
• Responsible Gambling Support: For self-exclusion requests, deposit limit adjustments, or responsible gambling concerns, visit our Responsible Gambling page or raise a request via live chat.

When contacting us regarding a formal complaint or dispute, please include your registered Account username and a clear description of the issue and the outcome you are seeking. This will allow our team to investigate and respond to your complaint as efficiently as possible.